Planning for your
Thank you for choosing Aurelius Hospital Nilai
We strive to make your hospital stay as comfortable as possible, and ensure you’re receiving the best quality patient care throughout your entire healthcare journey. Here, you’ll find general information on the processes that may take place during pre-admission, your stay and upon your discharge.
Your consultant or the clinic staff would have made the necessary reservations for your admission and guided you to the Office for your pre-admission registration and financial counseling so that you understand how the payment process works and what you can expect to pay.
Once your doctor deems you are fit and medically able, you are free to discharge. It will take approximately two (2) hours to process your bills and prescriptions. Once the bill is ready, our staff will inform you and a discharge slip will be issued.
In the event you are being discharged on a Sunday or Public Holiday, the processing time may be delayed if you are using insurance. We reserve the right to collect a reasonable sum should you wish to return home before we secure a final GL from your insurer. The refunds (if any) will be processed within seven (7) working day.
Additional charges will be imposed for discharge patients who stay in the ward for more than one (1) hour after the issuance of the discharge slip. You are advised to be transferred to the Patient Lounge while waiting for relative to pick you up.
How we care for our patients
Thinking about an upcoming hospital stay can be worrisome. At Aurelius Hospital Nilai, we would like to assure you that we always prioritise your comfort as an integral part of healing.
We make every effort to provide you with the room of your choice. We have a variety of rooms to help aid your recovery process. All rooms are equipped with interactive TV and access to Free Wi-Fi.
Our healthcare personnel are always ready to assist you during your stay at our hospital. Speak with any of our staff if you have any questions as we are committed to make your stay as comfortable as possible.
We are redefining the boundaries of our inpatient meal experience with bespoke wholesome food menus and beverage service. We are proud to welcome Mas Awana as the meal provider at our facility.
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Third Party Administrators (TPA)
For further information and assistance, please contact our officer from Guarantee Letter counter at +606-8505 000